Shipping & Returns FAQ

What is your shipping policy?

Most orders ship within 5 days or less, and shipping costs are calculated at checkout based on your location. Have questions? Use our contact form or email [email protected] with your order details and we'll help you out. International orde

What is the Delivery Guarantee?

We provide a Delivery Guarantee to protect your package against loss, damage, and theft. It must be added at checkout, but you may remove it if you wish.

Can I return or exchange my item?

We're sorry to hear your order didn't work out. We'd be happy to help with your return. To be eligible for a return, your order must be within 30 days of receiving it.

What if I don’t like the taste of the tea?

If you're new to loose leaf herbal teas, the flavors might be unfamiliar at first. Give your palate time to adjust. Try: • Drink it quickly and follow with water or juice • Make a tea latte with coconut or oat milk • Add cinnamon • Add mint • Brew...

What if my package is lost, damaged, or marked delivered?

Find out what to do if your package is lost, damaged, stolen, or marked delivered but you cannot find it, including Leaf Delivery Guarantee steps.

How to Change or Cancel Your Order

Learn what order changes are possible, including adding or removing items, changing quantities, and canceling before fulfillment begins.

Where is my order?

Find your tracking details, understand expected shipping timelines, and learn what to do if your order has not shipped or tracking has stopped updating.

What should I do if an item is missing or I received the wrong item?

Learn what to include when an item is missing from your order or you receive a different item than the one you ordered.

How Do I Know If My Order Shipped?

Learn how to check whether your order has shipped, find tracking information, and understand common order statuses.