What if my package is lost, damaged, or marked delivered?Updated 4 days ago

We want every order to arrive safely. If your package is lost, damaged, stolen, or marked delivered but you cannot find it, follow the steps below.

Check your Leaf Delivery Guarantee

How we can help depends on whether you added Leaf Delivery Guarantee at checkout.

If you added it: use our contact form or email [email protected] with your order number. We can help arrange a replacement or refund based on the situation.

If you did not add it: contact the shipping carrier to open a trace or claim. We cannot issue replacements or refunds for lost, stolen, or damaged packages without coverage.

My package arrived damaged

Email us within 3 days of delivery at [email protected]. Include your order number and photos of the damaged package or items.

My package is lost

Carriers require at least 10 days from the last tracking update before a package can officially be considered lost. Email us with your order number and tracking details once that window has passed.

My tracking says delivered, but I cannot find the package

1. Check your porch, mailbox, side doors, garage, and other delivery areas.
2. Ask household members and neighbors whether they received it.
3. Contact the carrier to confirm the delivery location.
4. Wait 4 days from the delivery date, because packages are sometimes scanned early or left somewhere unexpected.

After 4 days, email [email protected] with your order number. We will review the next steps based on your coverage.

Can I add Leaf Delivery Guarantee after ordering?

No. It must be added at checkout and cannot be added after an order is placed.