Loose Leaf Tea Market Help Center

<p style="margin-top: 0px;color: rgb(33, 35, 38);font-family: Lato, sans-serif;font-size: 17.6px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;background-color: rgb(255, 255, 255);" id="isPasted"><span data-offset-key="2e1pv-0-0"><span data-text="true">We&apos;re sorry to hear your order didn&apos;t work out. We&apos;d be happy to help with your return.</span></span></p><p style="margin-top: 0px;color: rgb(33, 35, 38);font-family: Lato, sans-serif;font-size: 17.6px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;background-color: rgb(255, 255, 255);"><span data-offset-key="bjirb-0-0"><span data-text="true">To be eligible for a return, your order must be within 30 days of receiving it.</span></span></p><div data-block="true" data-editor="c7li0" data-offset-key="9amf4-0-0"><div data-offset-key="9amf4-0-0"><span data-offset-key="9amf4-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="c7li0" data-offset-key="clhm5-0-0"><div data-offset-key="clhm5-0-0"><span data-offset-key="clhm5-0-0" style=" text-decoration: underline;"><span data-text="true">Please use our contact form or email <a href="mailto:info@looseleafteamarket.com">info@looseleafteamarket.com</a> and let us know:</span></span></div></div><div data-block="true" data-editor="c7li0" data-offset-key="1u0qr-0-0"><div data-offset-key="1u0qr-0-0"><span data-offset-key="1u0qr-0-0"><span data-text="true">Whether your tea is opened or unopened</span></span></div></div><div data-block="true" data-editor="c7li0" data-offset-key="106o1-0-0"><div data-offset-key="106o1-0-0"><span data-offset-key="106o1-0-0"><span data-text="true">The reason for your return</span></span></div></div><div data-block="true" data-editor="c7li0" data-offset-key="843ku-0-0"><div data-offset-key="843ku-0-0"><span data-offset-key="843ku-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="c7li0" data-offset-key="alegl-0-0"><div data-offset-key="alegl-0-0"><span data-offset-key="alegl-0-0"><span data-text="true">Here&apos;s how our return policy works:</span></span></div></div><div data-block="true" data-editor="c7li0" data-offset-key="9i1cc-0-0"><div data-offset-key="9i1cc-0-0"><span data-offset-key="9i1cc-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="c7li0" data-offset-key="avcmh-0-0"><div data-offset-key="avcmh-0-0"><span data-offset-key="avcmh-0-0" style=" text-decoration: underline;"><span data-text="true">Unopened tea</span></span></div></div><div data-block="true" data-editor="c7li0" data-offset-key="q2tn-0-0"><div data-offset-key="q2tn-0-0"><span data-offset-key="q2tn-0-0"><span data-text="true">Eligible for a refund when returned to us.</span></span></div></div><div data-block="true" data-editor="c7li0" data-offset-key="1qor6-0-0"><div data-offset-key="1qor6-0-0"><span data-offset-key="1qor6-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="c7li0" data-offset-key="3p03i-0-0"><div data-offset-key="3p03i-0-0"><span data-offset-key="3p03i-0-0" style=" text-decoration: underline;"><span data-text="true">Opened tea</span></span></div></div><div data-block="true" data-editor="c7li0" data-offset-key="5vo5e-0-0"><div data-offset-key="5vo5e-0-0"><span data-offset-key="5vo5e-0-0"><span data-text="true">If the tea has been opened, there&apos;s no need to send it back.</span></span></div></div><div data-block="true" data-editor="c7li0" data-offset-key="3s13e-0-0"><div data-offset-key="3s13e-0-0"><span data-offset-key="3s13e-0-0"><span data-text="true">Opened teas are eligible for a 50% refund. Simply let us know that the tea has been opened along with the reason for your return.</span></span></div></div><div data-block="true" data-editor="c7li0" data-offset-key="egiht-0-0"><div data-offset-key="egiht-0-0"><span data-offset-key="egiht-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="c7li0" data-offset-key="8ld0e-0-0"><div data-offset-key="8ld0e-0-0"><span data-offset-key="8ld0e-0-0" style=" text-decoration: underline;"><span data-text="true">Tea ware</span></span></div></div><div data-block="true" data-editor="c7li0" data-offset-key="dpk0r-0-0"><div data-offset-key="dpk0r-0-0"><span data-offset-key="dpk0r-0-0"><span data-text="true">Unused tea ware may be returned within 30 days.</span></span></div></div><div data-block="true" data-editor="c7li0" data-offset-key="6ig42-0-0"><div data-offset-key="6ig42-0-0"><span data-offset-key="6ig42-0-0"><span data-text="true">We are unable to accept returns on used tea ware.</span></span></div></div><div data-block="true" data-editor="c7li0" data-offset-key="eis4v-0-0"><div data-offset-key="eis4v-0-0"><span data-offset-key="eis4v-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="c7li0" data-offset-key="5hhsc-0-0"><div data-offset-key="5hhsc-0-0"><span data-offset-key="5hhsc-0-0"><span data-text="true">Once we&apos;ve confirmed your return is eligible, we&apos;ll create the return in our system. You&apos;ll then receive an email with your prepaid return shipping label along with instructions for sending your item(s) back. The $8 return label fee will be deducted from your refund, along wth a 10% return processing fee.</span></span></div></div><div data-block="true" data-editor="c7li0" data-offset-key="1uieh-0-0"><div data-offset-key="1uieh-0-0"><span data-offset-key="1uieh-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="c7li0" data-offset-key="cvfpk-0-0"><div data-offset-key="cvfpk-0-0"><span data-offset-key="cvfpk-0-0"><span data-text="true">If you have any questions, just let us know. We&apos;re always happy to help!</span></span></div><p><br></p></div><p style="color: rgb(33, 35, 38);font-family: Lato, sans-serif;font-size: 17.6px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;background-color: rgb(255, 255, 255);">Because we care deeply about your experience with us, we always appreciate a short description of the reason for your return. Your feedback helps us better understand the needs of our valued customers.&#xA0;</p>

You may choose a replacement or refund within 30 days of purchase for eligible items. Some items are not eligible. Contact us with your order details.

Can I return or exchange my item?

Shipping & Returns FAQ

Are all the teas available at Loose Leaf Tea Market really loose leaf?

Can I brew the tea leaves more than once?

Can I drink the tea over ice, or does it have to be hot?

How long does loose leaf tea stay fresh?

How do I store my loose leaf tea?

Are your teas organic, and where do you get your ingredients?

Can you drink your tea during pregnancy or when on medication?

How long does it take for it to work, and when will I see results?

Can you combine the different teas rather than drinking them separately?

My loose leaf tea doesn’t look like the picture on your website. Why is that?

How can I sign up to have my tea automatically delivered each month?

Using the Cortisol Line: Daytime, Evening, and Sleep

Can I drink more than one tea at a time?

How long should I try a tea before switching?

Tea FAQ

What is your shipping policy?

What is the Delivery Guarantee?

What if I don’t like the taste of the tea?

What if my package is lost, damaged, or marked delivered?

How to Change or Cancel Your Order

Where is my order?

What should I do if an item is missing or I received the wrong item?

How Do I Know If My Order Shipped?

Which Tea Is Right for You?

Getting Started With Loose Leaf Tea

How to Brew Your Loose Leaf Tea

How to Build a Daily Tea Routine

Caffeine, Taste, and What to Expect From Our Teas

How can I speak with your team?

Getting Started

Why Isn't My Discount Code Working?

Can I Apply a Discount After I Ordered?

Discounts & Promotions

Managing your subscription

Subscriptions

Account and Login Help

Account & Login

Can I return or exchange my item?Updated 4 days ago