Find quick steps for sign-in problems, password resets, missing reset emails, and getting help with your account.

<p>Use these steps if you&apos;re having trouble signing in or accessing your account.</p><h2 id="cant-log-in">Can&apos;t log in?</h2><ol><li>Confirm that you&apos;re using the email address associated with your account.</li><li>Check your spelling and try entering your password again.</li><li>Refresh the page and try signing in from a private or incognito browser window.</li><li>If possible, try a different browser or device.</li></ol><h2 id="reset-your-password">Reset your password</h2><p>Use the password-reset option on the login page and look for the reset email in your inbox. If you don&apos;t see it, check your spam, junk, promotions, or filtered folders. Make sure you&apos;re checking the inbox for the email address connected to your account.</p><h2 id="didnt-receive-the-reset-email">Didn&apos;t receive the reset email?</h2><p>Wait a few minutes and request another reset email. If you requested several emails, use the newest link. If you still don&apos;t receive one, check for typos in your email address and contact our team for help.</p><h2 id="checkout-without-signing-in">Checkout without signing in</h2><p>If you need to place an order quickly, you can continue through checkout without signing in when that option is available. Use the same email address associated with your account if you want us to locate your order more easily.</p><h2 id="need-more-help">Need more help?</h2><p>Contact us with the email address you used for your account and a description of the issue. Never send your password or payment details.</p>

Account and Login Help

Loose Leaf Tea Market Help Center

Account & Login

Are all the teas available at Loose Leaf Tea Market really loose leaf?

Can I brew the tea leaves more than once?

Can I drink the tea over ice, or does it have to be hot?

How long does loose leaf tea stay fresh?

How do I store my loose leaf tea?

Are your teas organic, and where do you get your ingredients?

Can you drink your tea during pregnancy or when on medication?

How long does it take for it to work, and when will I see results?

Can you combine the different teas rather than drinking them separately?

My loose leaf tea doesn’t look like the picture on your website. Why is that?

How can I sign up to have my tea automatically delivered each month?

Using the Cortisol Line: Daytime, Evening, and Sleep

Can I drink more than one tea at a time?

How long should I try a tea before switching?

Tea FAQ

What is your shipping policy?

What is the Delivery Guarantee?

Can I return or exchange my item?

What if I don’t like the taste of the tea?

What if my package is lost, damaged, or marked delivered?

How to Change or Cancel Your Order

Where is my order?

What should I do if an item is missing or I received the wrong item?

How Do I Know If My Order Shipped?

Shipping & Returns FAQ

Which Tea Is Right for You?

Getting Started With Loose Leaf Tea

How to Brew Your Loose Leaf Tea

How to Build a Daily Tea Routine

Caffeine, Taste, and What to Expect From Our Teas

How can I speak with your team?

Getting Started

Why Isn't My Discount Code Working?

Can I Apply a Discount After I Ordered?

Discounts & Promotions

Managing your subscription

Subscriptions